Privacy Policy
Effective Saturday, October 10, 2026 · Updated Monday, November 2, 2026
Alaska Shear & Plow ("we", "us") is a family-owned snow removal, excavation and landscaping business in Kenai, Alaska. This policy explains what information we collect through our website, alaskasaplow.com, and our ASAP Field App, what we do with it, and how to reach us about it. We keep this short and in plain words.
What we collect
- What you give us. When you request a quote, book a service, or contact us, we ask for your name, phone number, email address, the service address, a billing address if it is different, and any notes you add (for example a gate code or where to stack the snow).
- Payment details. When you book and pay online, your card details are entered on our page but are sent directly to our card processor, Intuit (QuickBooks Payments). The full card number never reaches our website or our server. We keep only what the processor returns to us: the last four digits, the card type, and a token that lets us charge the card you gave us as set out in the terms you agreed to.
- Property information. To work out the correct local sales tax and to plan the job, we look up your service address in the Kenai Peninsula Borough's public parcel records, and we may use aerial imagery to measure your driveway.
- Ordinary website records. Our hosting provider keeps standard server logs (IP address, browser type, pages visited, time). The site does not use advertising trackers.
How we use it
- To price, schedule, perform and bill the work you ask for, and to contact you about it.
- To charge the card you gave us for the amount you booked and, where the terms you agreed to allow it, for the difference if the job is bigger than booked.
- To keep our business records, including the records our accountant and the tax authorities require.
- We do not sell your information, and we do not share it with anyone for their marketing.
Who we share it with
Only the services we need to run the business, and only what each one needs:
- Intuit (QuickBooks and QuickBooks Payments) — card processing and our accounting.
- Our job scheduling and invoicing system — your contact details, service address and the work booked, so we can schedule crews and send invoices.
- Our website host — stores the website and the booking records described above.
- Email — booking confirmations and invoices are sent by email.
We may also disclose information when the law requires it.
How long we keep it
Booking and billing records are kept as long as our accounting and tax rules require, generally seven years. If you ask us to remove the card on file, we will have the processor remove it; the token cannot be used after that.
Your choices
- You can ask us what information we hold about you, ask us to correct it, or ask us to delete what we are not required to keep.
- You can ask us to remove your saved card at any time.
- Booking confirmations and invoices are part of the service; we do not send marketing email.
Security
The website runs over HTTPS. Card details go straight to Intuit, which is a PCI-compliant payment processor; we never see or store full card numbers. Booking records are kept in a private area of our server that the public cannot reach, and only the people who run the business have access.
The ASAP Field App (for our crews and subcontractors)
The ASAP Field App is used only by people who work for or with Alaska Shear & Plow. Everyone who uses it agrees to how it works the first time they sign in.
What it collects
- Your name and sign-in, set up by our office.
- When the office starts or ends a plowing day, it pings the mobile devices of the crew called out, which can show your location at that time.
- The times you arrive at and leave our customers’ properties, and where your job pictures are taken.
- On a plowing day, and when you have an on-request stop, the app records your route while you work. It starts when you open the app and stops by itself 15 minutes after your last stop is done, or when you press End.
- The job details you enter, such as snow depth, notes and pictures.
- A device code so the office can send notices to your mobile device.
How it’s used. These records are kept for our job and billing records, and can be used to help calculate time for those who are compensated by time.
Who sees it. Only the Alaska Shear & Plow office. We don’t sell it, and we don’t share it with anyone for their marketing. Apple and Google deliver these notices, and our website host stores the records.
How long we keep it. With our job and billing records, generally seven years, as our accounting and tax rules require.
Your choices. You can change the app’s location setting on your mobile device at any time, but the parts of the app that log your stops won’t work without it. To ask what we hold about you, or to have your sign-in removed, contact us using the details under Contact below.
The app is for adults working with us. It isn’t meant for anyone under 18.
Children
Our services are for property owners and businesses. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy, the new version is posted here with a new effective date.
Contact
Alaska Shear & Plow · Kenai, Alaska
rob@alaskasaplow.com · www.alaskasaplow.com
Our terms of service are at alaskasaplow.com/terms.